Fee Structure

Landlord Fees

Please see our Landlord Fees tabulated below or alternatively down load them by following this link.

Bronze Package

Rental Valuation & Inspection

Our experienced staff will initially provide you with a free, no obligation rental valuation. We will be able to provide advice to landlords on decor, furnishings, health and safety issues, any maintenance recommendations and presentation of the property.

Tenant Introduction

We will immediately match your property with our large database of actively looking, vetted tenants. We will email and SMS potential tenants in addition to telephoning them enabling us to arrange viewings almost instantly. We will then accompany property viewings.


Your property will be displayed in our vibrant window displays, situated in a prominent high street location. We will erect one of our highly visible lettings boards. We also advertise on all of the top property websites including Rightmove, Zoopla, Prime Location, Gumtree and davidconway.co.uk amongst others.

You will receive your very own log in on ‘mydavidconway’ where you are able to see viewings, feedback, offers and website ‘hits’ at any time, 24/7.

Comprehensive Referencing & Credit Checks -

Through Homelet, Rent4Sure or Van Mildert (independent outside referencing agencies), the prospective tenants go through an extensive referencing process which include:

  • Credit Checks
  • Tenancy application score
  • Bankruptcy & Individual Voluntary Arrangement Check
  • County Court Judgement and Court Decree check
  • Anti-fraud check with fraud score
  • Personal Identity Check
  • Report on detrimental credit history
  • Undisclosed address check as standard
  • Bank Validation check
  • Anti-terrorist check
  • Previous landlord or managing agent reference
  • Employers reference or accountants reference if self employed
  • Future employer’s reference (if appropriate)
  • If required we will obtain additional documentation such as bank statements or wage slips to support an application

Assured Shorthold Tenancy (AST)

We will provide you and the tenants with a legally binding Assured Shorthold Tenancy agreement. You and the tenant will have sight of this prior to signing, enabling you to add/amend clauses if you so wish.


It is a legal requirement that we or yourself retain the tenants' deposits in accordance with the Tenancy Deposit Scheme for Regulated Agents (TDSRA) and account for this at the end of the tenancy in accordance with the rules of the Deposit Scheme.

Standing Order

We will provide the tenant with your bank details to enable them to set up a standing order to pay their rent monthly directly into your account.

Transfer of Contact Details Between Tenant and Landlord


£360 including VAT set up fee. Sole agency fee of 8.5% plus VAT (10.2% inclusive of VAT) of the annual rent. Renewals charged at 5% plus VAT (6% inclusive of VAT) of the annual rent.

Everything shown in Bronze Package, plus:


We will inform the utility companies of meter readings together with the details of the new tenants and pass your details over as landlords for any interim bills during unoccupied periods. Please note: landlords are not responsible for unpaid utility bills or Council Tax payments for any periods when the property is occupied by a tenant.


We will collect the rental payments from the tenant and forward to you via Bacs payment each month. This service suits landlords who do not wish to be concerned with pursuing tenant’s rental payments if for any reason they are late. Rather than the landlord, it is more likely that you will achieve a satisfactory outcome if the agent addresses your tenant on such matters.

Using your ‘mydavidconway’ log in, you will be able to view your accounts, statements, invoices, safety certificates and tenancy documents at any time 24/7.

6 Months Rent Protecion and Legal Expenses"

For extra peace of mind, we will provide you with 6 month’s rent protection and legal expenses cover (one month’s excess applies). The protection will be against your property rather than the tenants, which means your cover will continue for the six month duration even if you change tenants during that period: Applies to first year of tenancy only *Subject to terms and conditions.


£360 including VAT set up fee. 11.5% plus VAT (13.8% inclusive of VAT) per calendar month

Everything shown in Bronze and Silver Packages, plus:


For even greater peace of mind, we will provide you with 12 month’s rent protection and legal expenses cover (no excess). The protection will be against your property rather than the tenants, which means your cover will continue for the 12 month duration even if you change tenants during that period: Applies to first year of tenancy only.

*Subject to terms and conditions.

Full Management

  • Properties inspected prior to letting and advice given as to preparation works required at the property.
  • Providing a first point of contact for the tenant and liaising with the landlord.
  • Rent collected from tenant and accounted for direct to the landlord’s bank account via BACS once cleared. Statements produced monthly showing rent received, expenses and disbursements.
  • Property visits will be carried out every 6 months to ensure tenant compliance with the terms of the letting. Any additional checks and reports can be carried out at an additional charge.
  • You are able view you accounts, statements, invoices, safety certificates, tenancy documents and any maintenance issues using your ‘mydavidconway’ login at any time, 24/7.
  • Maintenance and repairs will be handled by our contractors and instructed within an agreed budget.
  • Tenants can report maintenance issues online or via our app and in the case of an emergency they would be provided with a 24 hour contact number.
  • Day to day management matters including arranging for minor repairs through our Property Management Department up to a maximum of £250 + VAT without the landlord consulting. For repairs over £250 + VAT we will contact the landlord for approval ex¬cept in an emergency if the landlord cannot be contacted immediately.

Our management appointment is for the letting period and does not include security or supervision of the property when it is not let, other than where special arrangements are made.


£360 including VAT set up fee. 13.5% plus VAT (16.2% inclusive of VAT) per calendar month

Everything shown in the Bronze, Silver and Gold Packages, plus;


Included in the Platinum Package, we do not charge the Set Up Fee (valued at £360) which covers the cost of:

  • Obtaining any required information for the Tenant to confirm identity, immigration and visa confirmation,
  • Professional Financial credit checks, obtaining further information with regard to affordability, processing reference forms, obtaining references from current or previous employer/accountant and obtaining references from previous/current Landlord,
  • Cost of Independent Check Out & Schedule of Condition report,
  • Contract negotiations,
  • Amending and agreeing terms,
  • Arranging the Tenancy Agreement..


We include the cost of a professional, independent Inventory and Check In report with photographs evidencing the condition of the property upon the Tenants move in (valued at £180).


Unlike the Bronze, Silver or Gold Packages, we will include the Tenancy Deposit Scheme registration cost (valued at £72)


For even greater peace of mind, this unique policy not only covers the benefits of a normal rent guarantee policy, it also ensures that you receive your rent on time and in full, no matter what. Therefore, we can guarantee to pay your rent within 3 days of receiving it in full EVERY month, regardless of whether the Tenant pays or not.

  • Insurer will collect the rent from the Tenant by Direct Debit every month, and pay it to us, regardless of whether the Tenant pays the rent or not,
  • Should the Tenant fail to pay the rent, the insurer will take complete care of the eviction process should this be necessary, including all legal and financial aspect,
  • If the Tenant has damaged the Property, the insurer will also pay 50% of the rent for up to 3 months after eviction whilst the property is being refurbished (subject to terms),
  • If the Tenant has caused damage to the Property which costs over and above the value of the deposit to fix, then the insurer will also provide the legal expenses and service to pursue the Tenant in court for these additional costs.

*Subject to terms and conditions.


£360 including VAT set up fee. 16.5% plus VAT (19.8% inclusive of VAT) per calendar month

Tenant Fees

We may charge a tenant any or all of the following when required:

  1. the rent;
  2. a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
  3. a holding deposit of no more than one weeks’ rent;
  4. default fee for late payment of rent (after 14 days);
  5. reasonable charges for lost keys or security fobs;
  6. payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
  7. payments associated with early termination of the tenancy, when requested by the tenant; and
  8. payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.

Fees applying to all Non-Housing Act Agreements (Commercial Agreements)

Admin fees - £250 + VAT per property (£300 inclusive)

References - £50 + VAT per person (£60 inclusive)

Check out fee - £150 per property + VAT (£180 inclusive)

Additional occupant fee £50 + VAT per person (if applicable after contract has been drawn up) (£60 inclusive)


We are of course accountable; David Conway is professionally qualified (FRICS) valuer & surveyor, the highest professional recognition achievable in the industry. As with sales we are members of the Property Ombudsman for lettings. All agents displaying The Property Ombudsman logo will be following a comprehensive set of standards laid down in the TPO Code of Practice.

All Client Money held by David Conway & Co Ltd is held in accordance with the guidance by RICS Professional Statement on Client Money.

You may also refer to our Complaints Handling Procedure at the bottom of the linked page.

Our certificates can be downloaded from the links below.

Client Money Certificate
David Conway Co

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Firm Certificate
David Conway Co

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