Contact Us

Please feel free to contact us in person at the address below or call, email or fill out the contact form and we'll get right back to you.

269 Northolt Road, South Harrow, Middlesex, HA2 8HS

0208 4225222

info@davidconway.co.uk

Get in Touch

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Complaints Procedure

In the rare occasion that you are not 100% satisfied with the service you receive from David Conway & Company then please let us know; we can only improve if we know what you feel we're doing wrong. We understand that everybody should be treated fairly, so we have our own complaints procedure. Our system is designed to ensure that any complaints are dealt with quickly and efficiently.

Step 1:

Speak to your negotiator or manager

In order for your concern to be addressed as quickly as possible we ask that you first raise the issue verbally with the relevant member of staff or the office manager.

If you still aren't satisfied ...

Step 2:

Write to the director(s)

Your complaint will be acknowledged by a director within three working days of delivery and an inquiry undertaken. We will send a formal written outcome of the investigation within 10 working days.

If you still aren't satisfied...

Step 3:

Write to the The Property Ombudsman

Please let the Director(s) know that you are still dissatisfied and if after a final review the matter can not be resolved, we will confirm your entitlement to raise the matter with The Property Ombudsman within six months for a review.

The Property Ombudsman is an independent redress scheme is free of charge to consumer clients The Property Ombudsman - Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.

Tel: 01722 333306 Email: admin@tpos.co.uk.